Returns + FAQ
Easy Returns + Refunds
If you're not satisfied with your purchase for any reason:
Return your order within 60 days for a full refund, no questions asked.
1. Email us at info@polarjock.com to let us know
2. Ship your order back to us at this address: P.O. Box 1345, Hayward, WI 54843
3. For Returns, the customer is responsible for return shipping using whatever method you prefer.
Easy Exchanges
If you would rather exchange your purchase for another size or a gift card:
Return your order within 60 days and we will send you a replacement, no questions asked.
1. Email us at info@polarjock.com to let us know
2. Ship your order back to us at this address: P.O. Box 1345, Hayward, WI 54843
3. For Exchanges: Customer is responsible for return shipping using whatever method you prefer,
then PolarJock™ pays the cost of shipping you the replacement product.
FAQ
Q: What if I already used my PolarJock™ can I still return it?
A: Yes, absolutely, we want you to try after you buy. Our return policy is based on your 100% satisfaction
guaranteed, no questions asked.
Q: Can I still return items if I lost my receipt/invoice? Does my email confirmation count as an invoice?
A: No problem. Yes, your email confirmation or Order History details can serve as your invoice.
Q: When will I receive my refund?
A: If you’re shipping an online order back to us, please allow up to 2 weeks for us to receive your items and
issue a refund. Your refund should be available in your account 5-7 business days after we issue it.
Q: Is there a time limit on returns?
A: For a full refund, simply return your item within 60 days of purchase.
Q: Can I exchange my order for a gift card?
A: Yes, let us know if you’d like a Gift Card instead of a full refund. We’re happy to do either, whichever
you prefer.
Have other questions, email us any time. We're here for you!
info@PolarJock.com